Oct 26, 2020 • Filed to: Answer Hard Drive Problems • Proven solutions
While the external hard drive connected to the Windows computer or Mac, and the device did not show up. How to fix external hard drive not recognized? Don't worry, in this guide we will show you the best solution to fix the hard drive not recognized problem.
This problem will cause by some partition issues: the external hard drive partition got damaged, the file system got crashed, the drive errors in Windows computer, or the dead USB ports. You can try the hard drive on another computer or connect it with other USB ports. If it does not get working, you can follow the next solution to fix the external hard drive not recognized on Windows computer and Mac, and you can recover lost data from external hard drive with Recoverit Data Recovery.
' If the drive is not showing up on boot in System Report, this would indicate the Mac is not sending a wake up message to the drive. Try different USB ports to see if it is a specific port causing this issue. Show the Drive Icon on the Desktop. Open “Settings” - Go to “Finder Preferences”. Choose External. An external hard drive is a great choice for backups, and this is why many Mac users are using them. Some users reported that their Seagate and My Password hard drives aren’t showing up on Mac, which can be a big problem.
Part 1. How to Fix External Hard Drive Not Recognized on Windows
In windows, this problem can be because of partition issues, dead USB ports, driver windows conflicts, file systems, dead or outdated drivers. Here are the steps you can follow to fix this issue in case of USB flash or external hard drives:
Step 1You might be plugging in the USB cable in a dead USB port. Unplug your external hard drive and plugin it in some other USB ports. Now, see if it is present there in the My Computer window. If not, follow step 2.
Step 2Now, look for the external drive in the Disk Management Window. For this, click Start and then click Run or press windows key + r, press enter after typing diskmgmt.msc in the Run dialog. This will open the Disk Management Window. Now, look for the external disk in this window. In this window, you can find your drive even if it is not recognized because of no partition. If you cannot find the drive in the Disk Management window then you can go for step four.
Step 3If it is not recognized by plugging in some other port or it is not visible in the Disk Management Window, then there might be some issue with the external drive. Check it on some other computers. Now, follow step 1 to step 3 in that computer in case the external drive is not recognized. If the problem exists with another computer also then something is wrong with the drive, otherwise follow step 5:
Step 4If it is working in some other systems but not in yours, Windows is having some problem with the drivers. To diagnose a driver problem, open the run dialog by pressing Windows + r and type 'devmgmt.msc'? Now press enter. Expand Disk Drives and look for a device having a yellow exclamation mark. This yellow exclamation mark indicates a problematic driver. Now, right-click on that device and read the error message after selecting properties. This issue can resolve in the following two ways:
- Click on the update driver button for installing updated drivers.
- Uninstall the driver and restart your computer. After restarting, the Windows will automatically reinstall and reconfigure the driver.
Now, plug in the external drive again or follow step 6 if the drive is still not recognized.
![Seagate hard drive not showing up Seagate hard drive not showing up](https://www.howtoisolve.com/wp-content/uploads/2015/02/2-WD-HDD-For-Mac.jpg)
If your external hard drive has been recognized but your files can't be found anywhere, sometimes they are lost or deleted. Is there any way to get all back? 3 methods are recommended: Recycle bin, backup, and Recoverit Data Recovery. Recoverit is able to help you recover 1000+ types and formats of files in different scenarios. Free download it right now!
Step 5Problem in partitioning and formatting can also be a cause of this issue. Partitioning and file system issues can be fixed by using Windows Disk Management tools. To create a new partition, right-click inside the unallocated space and select New Simple Volume. You can create a new partition by following onscreen instructions. Sometimes, your drive is formatted with the ext4 file system of Linux, NTFS file system, HFS Plus file system, or FAT32 file system which is not recognized by your Windows. Reformatting of the drive can resolve this issue. For this, right-click on the partition, select format, and then select the file system. Here, it is important to know that all files in the drive will be deleted. Therefore, copy your files in some other systems before proceeding.
Video Tutorial on How to Fix External Hard Drive Not Showing Up
Part 2. How to Fix External Hard Drive Not Recognized on Mac
Like Windows, Mac also detects an external drive automatically. If it doesn't, follow these steps:
Step 1 First of all, look for the external hard drive in the finder window. For this, click on File and then click New Finder Window. Now, look for the drive below the remote disk.
Step 2 If the external drive is not there, make sure that the USB cable is properly plugged in the external hard drive and the port.
Step 3 Sometimes, the drive is connected but not mounted. To mount a drive, open Disk Utility and look for the drive in the list. If it is there, check below it. Now click on the mounting button to mount it. Open a Finder window to see if the drive is mounted or not.
Step 4 If you still cannot find it in the finder, it might not be getting enough power. Single USB ports can provide only 5 V. In that case, make use of USB cable having one USB connection for the external HD and two for Mac. This will supply the power required by the external hard drive.
These steps for fixing an external hard drive not recognized on Windows and Mac are suitable for external hard drives of all capacities and manufacturers. However, if still the issue is not resolved, you can avail of professional help.
Part 3. The Best External Hard Drive Data Recovery Software
While the external hard drive got damaged and did not detect on the computer, after you fix the problem, you should your data back. We will introduce the best external hard drive data recovery to help you retrieve data back. Recoverit Data Recovery Software is a powerful data recovery program, it can help you recover data from external hard drives easily and effectively.
Recoverit External Hard Drive Recovery Software
Recoverit Data Recovery is the best external hard drive recovery program, it can easily and effectively help you recover lost or accidentally deleted files from the hard disk drive, or another external storage device: USB drive, flash drive, SD card.
Steps on How to Recover Data from External Hard Drive
Download and install Recoverit Data Recovery on your computer. Launch Recoverit Data Recovery and follow the next steps to perform external hard drive data recovery on a Windows computer, if you are a Mac user, you can download Recoverit Data Recovery for Mac to go on.
Step 1. Connect your external hard drive to the computer, select it while the disk detected on the program.
Step 2. The external hard drive recovery software will start scanning the device to searching the lost files.
Step 3. In minutesï¼ all recovered files will display on the result. You can preview photos, videos, music, Word, Excel, PPT, and PDF. Select your files and click the 'Recover' button to restore.
When the external hard drive got damaged, you can try to fix it with the solution mentioned above. Also, get your data back with Recoverit Data Recovery in simple steps. Download and try it for now.
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![Seagate external hard drive not working Seagate external hard drive not working](https://i2.wp.com/biareview.com/wp-content/uploads/2017/05/Seagate-Backup-Plus-4TB-1.jpg)
Summary: Tutorial to make Mac recognize Seagate Backup Plus drive when it's not showing up on Mac. You'll know how to fix when Mac doesn't detect Seagate Backup Plus drive. If necessary, you can also recover data from the unrecognized Seagate Backup Plus drive with iBoysoft Data Recovery for Mac.
Seagate Backup Plus drives are great external hard drives for Mac and PC. And there are many options like Ultra Touch, Slim, and Portable. However, many users report that the Seagate Backup Plus for Mac is not recognized, not working, or the external hard drive is not showing up on Mac at all.
Here is an example:
I use a Seagate 2TB Backup Plus Portable HD as my Time Machine backups drive and it had been working fine. Since I upgrade to Yosemite (maybe coincidental?) the HD is no longer recognized by my MacBook Pro. I can see the light on HD so I am sure it is getting power. I searched for all day but no Seagate firmware update available (attempt to update shows it to be current) and no other help available from Seagate 'support.' Can anybody help me cuz I'm really in need of the files on this drive?
In this case, you can't see files on the external hard drive or access them at all. So, it's important to know why and how to fix when Seagate Backup Plus drive is not showing up on Mac.
- Table of contents
- 1. Why is Seagate Backup Plus drive not showing up on Mac?
- 2. Have some basic checks
- 3. Show Seagate Backup Plus drive in Finder and on Mac desktop
- 4. Check if Seagate Backup Plus drive is showing up in Disk Utility
- 5. Ways to use Seagate Backup Plus drive on Mac
Why Seagate Backup Plus drive not showing up on Mac?
Actually, it's a common issue that the Seagate Backup Plus drive is not recognized or detected. And sometimes the external hard drive even greyed out in Disk Utility. The reason for this issue is various. And here are some possible causes for this problem.
The causes for Seagate Backup Plus drive not detected issue could be:
- A recent macOS update or software update, which could cause many types of incompatibility.
- The hard drive is encrypted or password-protected, especially for Seagate Backup Plus Ultra Touch hard drive.
- Faulty connections such as the wobbly USB port and broken USB cable.
- Power supply failure, especially when MacBook is in low power mode and external hard drives requires extra power resource.
- The outdated disk driver that appears if you haven’t updated your software and hardware for a long time.
- Virus infection that comes from recently downloaded files, applications, patch, etc.
- External drive hardware errors like bad sectors.
- Other unknown reasons.
Then how can you fix the problem that Seagate Backup Plus Drive is not recognized/showing up on Mac?
First of all: Have some basic checks
Once your Seagate Backup Plus drive is not showing up on your Mac computer, you can try some routine checks first.
- Re-plug the Seagate Backup Plus drive and verify if the drive light is on. Desktop Drives typically require a power adapter.
- Try a different USB port or cable to see whether the USB port or cable is bad.
- Connect Seagate Backup Plus drive to another Mac or PC and see if it is compatible with it.
All checks seem to be OK? Then you can fix this issue with the following solutions one by one.
Show Seagate Backup Plus drive in Finder and on Mac desktop
For many Mac users, when they say Seagate Backup Plus drive is not showing up, they mean they can't find it recognized in Finder or on Mac desktop. In this case, try to show the Seagate Backup Plus drive through resetting Finder Preferences.
Step 1: Go to Finder >Preferences > Sidebar.
Step 2: Tick 'External disks' in Sidebar tab to show Seagate Backup Plus external hard drives in Finder.
Step 3: Shift to the General tab.
Step 4: Check 'External disks' under 'Show these items on the desktop' and you're your connected Seagate Backup Plus drive will appear on Mac desktop.
Check if Seagate Backup Plus drive is showing up in Disk Utility
After setting 'External disk' to show up in the Finder or on desktop, your Seagate Backup Plus drive is still not showing up on Mac? You need to check if the Seagate Backup Plus drive is detected in Disk Utility.
Scenario 1: Seagate Backup Plus drive shows up in Disk Utility
If Seagate Backup Plus drive is listed in Disk Utility, then you can have a relief because it means your drive has no serious hardware problem. And you can follow the below solutions to fix the unrecognizable Seagate Backup Plus drive.
a. Force Mount Seagate Backup Plus drive
Sometimes, external hard drives cannot be automatically mounted on Mac. But you still have a way to mount Seagate Backup Plus drive manually in Disk Utility:
Step 1: Open Disk Utility.
Step 2: Right-click the Seagate Backup Plus drive from the left sidebar and then click the Mount button.
b. Repair Seagate Backup Plus drive via First Aid
If the above method doesn't work, it might refer to some file system errors on the Seagate Backup Plus drive. You should check and verify Seagate Backup Plus drive by First Aid. Samsung mobile usb driver for mac os.
• How to repair external hard drive on Mac with First Aid?
Tips: You can also download Seagate's software like Seagate Dashboard to diagnose, manage, and repair disk drive errors.
c. Recover data and reformat the Seagate Backup Plus drive
If First Aid fails to correct errors on Seagate Backup Plus drive, the last choice is to reformat Seagate Backup Plus drive. But reformatting will erase all data stored on Seagate Backup Plus drive. If data stored on the external hard drive are important for you and you don't have any backup, you'd better recover lost data from the unrecognized Seagate Backup Plus drive at first with Mac data recovery software, like iBoysoft Data Recovery for Mac.
Step 1: Recover lost data from Seagate Backup Plus drive
iBoysoft Data Recovery for Mac is a free Mac data recovery software that can recover data from Seagate Backup Plus drive efficiently. If the Seagate external hard drive is unrecognized, formatted, inaccessible, corrupted, unmountable, or unreadable, it helps retrieve data from the drive. This data recovery tool works with macOS 10.15/10.14 /10.13/10.12 and Mac OS X 10.11/10.11/10.10/10.9/10.8/10.7.
Tutorial to recover lost data from Seagate Backup Plus drive with iBoysoft Data Recovery for Mac
1. Download and install iBoysoft Data Recovery for Mac on Mac.
2. Launch iBoysoft Data Recovery for Mac.
3. Check if your Seagate hard drive is showing up or not. If so, select the drive you want to recover lost data from and click 'Scan' button to scan for all lost data. If not, the hard drive might have some hardware problems.
4. Preview the searching results, choose files you need, and click 'Recover' to get them back.
Step 2: Reformat Seagate Backup Plus drive.
Now you've got all your files in a safe place, so that you can go ahead t format the Seagate Backup Plus hard drive to make it work on Mac again.
• How to reformat external hard drive on Mac?
Scenario 2: Seagate Backup Plus drive not showing up in Disk Utility
If Seagate Backup Plus drive is not showing up in Disk Utility, unfortunately, your Seagate Backup Plus drive may have some physical problems. In this case, you'd better send the drive to a local data recovery service and see if they could help. What's more, you can contact Seagate Backup Plus support team for disk repair and replacement service.
Bonus part: ways to use Seagate Backup Plus drives on Mac
Seagate Backup Plus drives are available in 1TB, 2TB, 4TB, and 5TB. And usually, the Seagate Backup Plus drive is formatted with either exFAT, FAT32 or NTFS. That's to say, you can use Seagate Backup Plus drive for different aims. For example, you can use Seagate Backup Plus drive for Time Machine Backup, or you can simply use it to free up space for Mac internal hard drive.
How to use Seagate Backup Plus drive to back up files on Mac?
Different from Windows computer, you can download Seagate software like Toolkit to back up and sync files directly. On Mac computer, you can follow these steps to back up files like photos, documents, and videos on Mac.
Seagate External Hard Drive Wont Show Up
Step 1: Plug in your Seagate Backup Plus (It could be Ultra Touch, Slim, and Portable) to your system.
Step 2: Choose Yes when Mac asks you 'Do you want to use your Backup Plus as a destination for Time Machine'.
Or you can manually open Time Machine from your Menu Bar (or from System Preferences), choose Select Backup Disk, and then select Seagate Backup Plus Drive for Backup.
Seagate External Hard Drive Not Recognized
Tips: If you newly bought a Seagate Backup Plus drive for your Mac which is NTFS (Read-only on Mac) formatted, you need to reformat it as HFS+ or exFAT before you use it on Mac. Or you can download an NTFS for Mac software, then you can use the NTFS external hard drive both on a Mac and PC.